Care Services
Support and maintenance of infrastructure according to quality and safety standards.
Day-to-day support and maintenance form the backbone for the availability and security of our customers' infrastructures, applications, data and business processes. The core objective of our Care Services is to support our customers in the event of a fault and to ensure the fastest possible recovery.
Added value for our customers
- Cross-vendor support from Germany around the clock with up to 30-minute response times
- Knowledge of customer infrastructure and test labs
- Troubleshooting by remote access and on-site by engineer-level technicians
- Replacement of hardware through own stocking
- Support for recommissioning at the customer's site
- Security and quality standards: ISO 27001 | ISO 9001 | ITIL
Different service levels are available:
Contact
Do you have any questions? Our experts at the "Customer Service Center - Service Desk" will be happy to help you.
